Electron®-to-Go User Terms & Conditions

These Terms and Conditions (the "Agreement") constitute an agreement between the person who is over the age of 18 and is accepting this Agreement ("You", “User”, or "Your") and Juize, Inc. dba ETG (“Electron®-to-Go”, "We," "Us," “Our”) offices at PO BOX 505 Murrieta CA. 92562.

This Agreement is effective BY SIGNING UP TO GET or RENT a mobile charger from Us, and by entering the SMS verification code sent to you by Us, You OPT-IN to our service.  You also are authorizing the charge or debit for your rental of this charger(s), You indicate your agreement to be bound by Our User Terms and Conditions in this Agreement.  

This Agreement establishes the terms and conditions under which You are renting mobile chargers and accessories (“the Electron®”) from Us. Electron® s may only be used with the following mobile devices: iPhone, iPad using Lighting Connector, or Android Smartphones and tablets using USB Type C Connector or Micro USB. It is important that You take the time to read the entire Agreement carefully.  You should retain a copy of this Agreement for your records.  The number of Electron® s You may rent at a given time is subject to 1 per phone number and/or at Our discretion.

The following User rental options may vary by location

1. Promotion Use code (Free to user)
2. Daily Use Fee
3. Annual Subscription Fee
4. Semester Subscription Fee
5. Monthly Subscription Fee

The details specific to each rental are presented on your phone screen prior to completing the rental transaction.  They are also included in the initial Rental Receipt that is text or emailed to You within one hour of completing the rental.

A. RENTAL FEE

All rentals must be paid by one of the following methods; Promotion Code, PayPal, Apple Pay, Venmo, Credit or Debit card.  Use Fee – This service allows You to rent for the Rental Period, one Electron® for the established daily, monthly, annual or semester fee from the applicable location plus any applicable taxes per rental of an Electron® with integrated charging cables.  The applicable rental fee is available on our web App. electrontogo.app

We will seek authorization from Your payment company for the charges under this Agreement plus applicable taxes. If authorization is received, that charge will be processed on the payment method you selected. If your payment method is declined, We may refuse to rent the Electron®.

B. RENTAL PERIOD

The Rental Period for the Electron® begins at the time (this time is documented on Your receipt) the Electron® is checked out from the Supernova Station by You for your rental and ends as follows

• Daily - return in 24 hours after receipt
• Promotional Code – return in 24 hours but may include more than 1 Daily use.
• Monthly, Annual or Semester – When the Electron® is empty but not longer than 24 hours from the time it was rented.  Under these options You have unlimited use of the network Electrons.  Grab and Go as many times as you need but return every 24 hours.

C. USE OF CHARGER

You may take the Electron® s anywhere with You during the Rental Period, allowing You to charge Your mobile device while at the venue or on the move.  If You remove the Electron® from the venue for any reason, You shall still be responsible for returning the Electron®  by the end of the Rental Period. Return locations can be found at electrontogo.app/map.

D. REFUND

Each first time Subscription User will have a 1 time opportunity for a refund.  You will have 2 weeks from day you subscribed to request a refund.  This date is on your receipt.  To request your refund go to our payment page (https://electrontogo.app/payments).  Follow the steps

E. RETURN OF CHARGER

You must return the Electron® to ANY of our Supernova Station locations that have availability no later than the end of the Rental Period You selected. If You do not return the Electron® for any reason to a Supernova station location by the end of the Rental Period, We will “Upgrade” Your Subscription as follows.

• Daily Users will be charged the established daily rate for each 24 hour rental period until the Electron® is returned to any station.  If the Electron® is not return prior to 30 hours from the time the Electron® was rented, you authorize Us to hold $10.00 from Your authorized payment method. This credit will be used to pay for each 24 hour rental period up to a maximum of 10 rental periods.  If You return the Electron® prior to the 10th day Your payment method will only be charged for the number of 24 hour periods You retained the Electron®.  If You retained the Electron 8 or more days You will automatically have a Monthly Subscription.  (See Monthly User return terms below).   If You have not returned by day 11 Your subscription will be upgraded to Annual and you payment method will be charged the $40.00 the balance of Annual subscription for a total of $50.00.  (see Annual Users return terms )
• 1st time and Promotion Code Users have 24 hours to return the Electron® and if the Electron® is not return prior to 30 hours from the time the Electron® was rented, you authorize Us to hold $10 from your authorized payment.  This credit will be used to pay for each 24 hour rental period after the first free 24 hour up to a maximum of 9 rental periods.  If You return the Electron® prior to the 10th day Your payment method will only be charged for the number of 24 hour periods You retained the Electron® beyond the promotional period.  If You retained the Electron® 9 or more days You will automatically have a Monthly Subscription.  (See Monthly User return terms below).   If You have not returned by day 11 Your subscription will be upgraded to Annual and you payment method will be charged the $40.00 the balance of Annual subscription for a total of $50.00.   (see Annual User return terms)
• Monthly and Semester Users are required to return the Electron® on a regular basis so as to allow others to use.  These Users will have a maximum of 10 days to return.   If the Electron® is still not return on day 11Your subscription will be upgraded to Annual and your authorized payment method will be charged $40.00 the balance of an Annual Subscription for a total of $50.00 (see Annual User return terms).        
• Annual Users are required to return Electron®s on a regular basis to allow others to use.   These Users will have a maximum of 10 days to return.  Annual Subscribers that don’t return after 10 days and have failed to respond to Our SMS or Email communications will be marked Lost/Retained and will be charged a loss fee of $40.00.
• If the User losses the Electron® during their session they will be charged the equivalent of an Annual Subscription.  Your payment method will be charged the difference between you current subscriptions and a total of $50.00.  You will have full access to the network for a year.   If an Annual Subscriber losses the Electron®   a second time they will be charged $40.00 and will retain an Annual Subscription.  Each subscription will start upon the charge for the lost electron.  Any User that returns their lost Electron within 30 days will receive a credit of $20.00.

F. INCOMPATIBLE OR DEFECTIVE PRODUCT

If You believe You rented a defective Electron® from Us, please return the item within the first 20 minutes of the initial rental.  Please advise Us now via contact form in web App electrontogo.app/contact.   Otherwise We will assume that the defect occurred during Your rental. You agree that Your exclusive remedy for a defective rental is a substitute rental of equal or lesser value. If You return to the Supernova Station to exchange a defective Electron® and another Electron® is unavailable, You may contact customer service team via email at support@electrontogo.com and someone will assist You.

ETG does not guarantee the Electron® will fully recharge Your mobile device. If an Electron® is returned damaged, as determined by ETG at its sole discretion, We reserve the right to charge Your payment method for additional fees to fix the charger not to exceed $60.00.  ™We have reserved all rights, title, and interest in and to certain intellectual property associated with the Electron® .  You will take no action that would cause, or by inaction permit, any impairment of any right, title, and interest of Ours in the intellectual property and You will otherwise respect our legal rights.

G. LIMITATIONS of LIABILITY and INDEMNIFICATION

The Electron® s are provided on an "as is," and "with all faults" basis. To the fullest extent permitted by law, We make no representations or warranties express or implied concerning the portable charger.  ETG hereby expressly excludes all warranties and representations, express, implied, or statutory, including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose, non-infringement, and all such other warranties.  Your exclusive remedy for any claim related to breach of this Agreement is for, at its election, upon receipt of written notice and proof of purchase, to provide a replacement of the Electron® s at its expense. In no event will We be liable for any special, consequential, incidental, non-economic, or punitive loss, damages or expenses (including lost profits) even if advised of their possible existence. The allocations of liability provided for above represent the agreed and bargained-for understanding of the parties and Our compensation for the rental or purchase reflects these allocations.

You are liable for and shall indemnify and hold Juize Inc., and any respective affiliates and their respective directors, officers, members, partners, shareholders, employees, contractors and agents, harmless from and against all actions, causes of action, claims, demands, losses, costs, damages, deficiencies, judgments, liabilities or expenses (including without limitation attorneys' fees and costs of litigation) which they or any of them suffer or incur resulting from, by reason of, arising out of or in connection with: (i) personal injury, bodily injury, including fatal injury to, or loss of or damage to the property of any person or entity (including the parties hereto) arising out of or in connection with Your negligent use of the portable charger, or (ii) any actual or prospective claim, litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or any other theory, whether brought by a third party or by You.

H. OTHER TERMS AND CONDITIONS

You are solely responsible for ensuring that your mobile device has sufficient battery charge for Your needs and that all charging to your mobile device is done in accordance with Your mobile device manufacturer's suggestions on the type, frequency and duration of charging. You further acknowledge and agree that We cannot be held responsible for any loss, damage, or other injury caused by Your mobile device or an insufficient battery charge.  The Electron®  is intended only for use in recharging compatible mobile devices as specified in Section C and is not recommended for any other use and any use other than the charging of your mobile device shall constitute a "Non-Recommended device." You agree not to attach any device to the Electron® other than Your compatible mobile device.

If You have any questions, please email support@electrontogo.com

This Agreement shall be governed by and construed in accordance with the law of the State of California. The parties hereby irrevocably submit in any legal proceeding relating to this Agreement to the exclusive jurisdiction of the federal and state courts sitting in the state of California.

By completing this transaction You agree to share Your name and phone number which may be used on an aggregate basis to analyze customer usage and to send You communications. You may opt out of receiving these communications at any time or by Unsubscribing via text.