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Terms and conditions

Last updated: August 3, 2020

These Terms and Conditions (the "Agreement") constitute an agreement between the person who is over the age of 18 and is accepting this Agreement ("You", “User”, or "Your") and Juize, Inc. dba ETG ( "We," "Us," “Our”) offices at PO BOX 505 Murrieta CA. 92562.

This Agreement is effective when You rent a mobile charger from Us and by authorizing the charge or debit for Your rental of this charger(s), You indicate your agreement to be bound by Our User Terms and Conditions in this Agreement.

This Agreement establishes the terms and conditions under which You are renting mobile chargers and accessories (“the Electron®”) from Us.  It is important that You take the time to read the entire Agreement carefully.  You should retain a copy of this Agreement for your records.  

The following User rental options may vary by location

  1. Promotion Use (Free to user)
  2. Hourly Rate Fee
  3. Daily Use Fee
  4. Monthly Subscription Fee
  5. Annual Subscription Fee
  6. Free (paid by venue/sponsor)

The details specific to each rental are presented on your phone screen prior to completing the rental transaction.  They are also included in the initial Rental Receipt that is text or emailed to You within one hour of completing the rental.

A. Rental fee

All rentals must be paid by one of the following methods; Promotion Code, PayPal, Apple Pay, Venmo, Credit or Debit card.  Use Fee – This service allows You access, for the duration of the paid Rental Period, to a single Electron® at a time for the established fee from the applicable location plus any applicable taxes per rental of an Electron® with integrated charging cables.  The applicable rental fee is available under your location ID via Our web App electrontogo.app .

We will seek authorization from Your payment company for the charges under this Agreement plus applicable taxes. If authorization is received, that charge will be processed on the payment method you selected. If your payment method is declined, We may refuse to rent the Electron®.

B. Rental period and user sessions

The rental period options for the Electron® are defined below.  A User session starts when You eject an Electron®,  and lasts until Your Electron® is marked either returned or lost in our system.  A User can have unlimited sessions during the rental period.  Users are granted access to one Electron® at a time for the duration of each session.  Rental and session start times are listed in our web app or Our SMS messages to You.

  • Hourly - First 2 hours followed by hour increments
  • Daily - unlimited  Electron® exchanges during your 24 hours
  • Promotional Code – return in 24 hours but includes unlimited uses for the duration of the Promo Code period.
  • Free User - Varies by location and defined in our app.
  • Monthly, Annual or Semester – Not longer than 24 hours from the time it was rented.  Under these options You have unlimited use of the network Electrons.  Grab and Go as many times as you need but return each Electron® within 24 hours.

C. Use of charger

Upon receiving your Electron we highly recommend sanitizing it prior to use.  Recommended forms: sanitized wet wipe or hand sanitizer.Electron® s may only be used with the following mobile devices: iPhone, iPad using Lighting Connector, or Android Smartphones using USB Type C Connector or Micro USB.  

You may take the Electron® s anywhere with You during the rental period, allowing You to charge Your mobile device while at the venue or on the move.  If You remove the Electron® from the venue for any reason, You shall still be responsible for returning the Electron®  by the end of the Rental Period. Multiple return locations may be available depending on your check-out location.  Available Return locations around you can be found at electrontogo.app/map.

D. Refund

Each first time monthly or annual Subscription User will have a 1 time opportunity for a refund.  You will have 2 weeks from the day you first subscribed to request a refund.  This date is on your receipt.  To request your refund go to our payment page (https://electrontogo.app/payments).  Follow the steps

E. Return of charger

You must return the Electron® to ANY of our Supernova Station locations that have availability no later than the end of the Rental Period You selected. If You do not return the Electron® for any reason to a Supernova station location by the end of the Rental Period, We reserve the right to charge you a loss fee or upgrade your subscription as follows.  Loss fees are capped at $50.

  • Hourly users will be charged the established rate under the location ID which you rented for the rental period of 2 hours until the Electron® is returned to a permitted station.  If your Session extends longer than your rental period you will be charged a $1.00 for each hour not to exceed a total daily cost of more than $10.00 for the first day and $10.00 for each day after, until the Electron® is returned.  Maximum charge will be $50.
  • Daily Users will be charged the established daily rate under the location ID at the location you rented from for each 24 hour rental period until the Electron® is returned to a permitted station.  If your Session extends longer than your rental period you will be charged the daily rate up to a maximum of 10 days until the Electron is returned.   If Your session exceeds 10 day, You will be charged the balance of $50.
  • 1st time Free or Promotion Code Users have 24 hours to return the Electron®.  If the Electron® is not returned after 24 hours you may be charged $5 for each 24 hour period until the Electron® is returned but not more than a maximum of 10 days.  
  • Free User Session times vary based on location: -If payment method is requestedin the appthen the Promotion plan above applies.

-If no payment method is requested and you do not return you agree the venue sponsor has the right to contact you via your registered phone number or email.

  • Monthly Users are required to return the Electron® on a regular basis so as to allow others to use it.  These Users will have a maximum of 10 days to return.   If the Electron® is still not returned by the 11 day Your subscription will be upgraded to Annual and your authorized payment method will be charged the price of annual subscription which is $60. This new subscription will start on the date of the charge.  
  • Annual Users are required to return Electron®s on a regular basis to allow others to use.   These Users will have a maximum of 10 days to return.   Annual Subscription Users will not be charged any fee for not returning as the subscription includes 1 free loss credit.  A second or additional loss of Electrons® will incur a loss fee of $50.00.
  • If the User loses the Electron® during any rental period or session, they will be charged a  fee of $50.00.  
  • If you incur a loss fee and return your Electron within 20 days after that, you will receive a $25 User Credit.
  • All other returns of lost Electrons will result in a $5 User Credit to the returning party.

F. Incompatible or defective product

You are solely responsible for ensuring that your mobile device has sufficient battery charge for Your needs and that all charging to your mobile device is done in accordance with Your mobile device manufacturer's suggestions on the type, frequency and duration of charging. You further acknowledge and agree that We cannot be held responsible for any loss, damage, or other injury caused by Your mobile device or an insufficient battery charge.  The Electron®  is intended only for use in recharging compatible mobile devices as specified in Section C and is not recommended for any other use and any use other than the charging of your mobile device shall constitute a "Non-Recommended device." Please consult your device packaging to determine whether this product is compatible with your particular device. You agree not to connect the charging cables to any device other than Your compatible mobile device.  

If You believe You rented a defective Electron® from Us, please return the unit within the first 20 minutes of the initial rental.  Please advise Us now via contact form in web App electrontogo.app/contact.   Otherwise We will assume that the defect occurred during Your rental. You agree that Your exclusive remedy for a defective rental is a substitute rental of equal or lesser value. If You return to the Supernova Station to exchange a defective Electron® and another Electron® is unavailable, You may contact the customer service team via email at support@electrontogo.com and someone will assist You.

ETG does not guarantee the Electron® will fully recharge Your mobile device. If an Electron® is returned damaged, as determined by ETG at its sole discretion, We reserve the right to charge Your payment method for additional fees to fix the charger not to exceed $60.00.  

™We have reserved all rights, title, and interest in and to certain intellectual property associated with the Electron®.  You will take no action that would cause, or by inaction permit, any impairment of any right, title, and interest of Ours in the intellectual property and You will otherwise respect our legal rights.

G. Warnings and disclaimers

  • Do not store or operate Electron®s in a high-temperature environment, including heat caused by intense sunlight or other forms of heat. Do not expose this device to fire, direct sunlight, or other excessively hot environments.
  • The Electron® battery must have sufficient ventilation to prevent overheating during charging. Do not operate in an enclosed, unventilated space such as a carrying bag, pocket or purse.
  • Avoid excessive drops, bumps, abrasions, crushing, puncturing, or other damage to Electron® batteries.
  • Do not submerge or spill liquid on an Electron®.
  • Do not punch or press on the Electron® when it is in the Supernova.
  • Do not pull or cut connector cables or suction cup.
  • If there is any damage to the device such as dents, punctures, tears, deformities, or corrosion due to any cause, discontinue use. Contact Our Support for instructions on safe disposal. support@electrontogo.com
  • Do not disassemble this device or attempt to re-purpose or modify it in any manner.
  • Do not place metal objects against the magconn connector disk.
  • Do not attempt to charge Electron®s using any method, apparatus, or connection other than the Supernova.
  • If this device is provided for use to a minor, purchasing adults agree to provide detailed instructions and warnings to any minor prior to use. Failure to do so is the sole responsibility of the User, who agrees to indemnify the Manufacturer for any unintended use/misuse by a minor.
  • Never dispose of batteries in the garbage or landfill, or incinerate for disposal. Disposal of batteries in the garbage is unlawful under state and federal environmental laws and regulations. Return Electrons to the manufacturer for proper disposal, or if necessary, dispose at an appropriate Li-Ion battery recycling center.
  • This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.

H. Limitations of liability and indemnification

The Electron® s are rented on an "as is," and "with all faults" basis. To the fullest extent permitted by law, We make no representations or warranties express or implied concerning the portable charger.  ETG hereby expressly excludes all warranties and representations, express, implied, or statutory, including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose, non-infringement, and all such other warranties.  Your exclusive remedy for any claim related to breach of this Agreement is for, at its election, upon receipt of written notice and proof of purchase, to provide a replacement of the Electron® s at its expense. In no event will We be liable for any special, consequential, incidental, non-economic, or punitive loss, damages or expenses (including lost profits) even if advised of their possible existence. The allocations of liability provided for above represent the agreed and bargained-for understanding of the parties and Our compensation for the rental or purchase reflects these allocations.

You are liable for and shall indemnify and hold Juize Inc., and any respective affiliates and their respective directors, officers, members, partners, shareholders, employees, contractors and agents, harmless from and against all actions, causes of action, claims, demands, losses, costs, damages, deficiencies, judgments, liabilities or expenses (including without limitation attorneys' fees and costs of litigation) which they or any of them suffer or incur resulting from, by reason of, arising out of or in connection with: (i) personal injury, bodily injury, including fatal injury to, or loss of or damage to the property of any person or entity (including the parties hereto) arising out of or in connection with Your negligent use of the portable charger, or (ii) any actual or prospective claim, litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or any other theory, whether brought by a third party or by You.

I. Other terms and conditions

Electron®, the 7-Hexagon symbol logo are trademarks of Juize inc. Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Lightning is a trademark of Apple Inc. Patents: electrontogo.com/patents.

If You have any questions, please email support@electrontogo.com.

This Agreement shall be governed by and construed in accordance with the law of the state of Delaware. The parties hereby irrevocably submit in any legal proceeding relating to this Agreement to the exclusive jurisdiction of the federal and state courts sitting in the state of California.

By completing this transaction You agree to share Your name and phone number which may be used on an aggregate basis to analyze customer usage and to send You communications. You may opt out of receiving these communications at any time or by Unsubscribing via text.