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Privacy policy

Last updated: August 10, 2020

At Electron and our family of companies (collectively “Electron,” “we,” “us,” or “our”) we are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share and protect your information. This Privacy Notice (“Privacy Notice”) describes how Electron handles information in connection with Electron’s websites and related mobile applications and services (collectively, the “Services”), and when you otherwise interact with us. Please also read our Terms & Conditions which set out the terms governing the Services.

We reserve the right to change this Privacy Notice from time to time. If Electron makes changes to this Privacy Notice, the updated Privacy Notice will be made available through our Services and if we make any material changes to this Privacy Notice, we will provide a prominent notice and may also contact you directly by email or another method.

The Types of Information We Collect

We collect or receive information in different ways. The types of information we collect or receive depends on how you use and interact with our Services. In many cases, you can choose the  information you provide to us, although certain information is required for us to provide the Services. We use and disclose this information for the purposes described further below. The types of information we collect include:

  • Account Information such as your name, e-mail address, telephone number and payment information such as your credit card details.
  • We collect and process location data when you sign up and use the Services. For example, to show you Electron stations near your location, it is necessary to collect and record the physical location of your device. If you link, connect, or login to Electron with a third party service (e.g. Google), the third party service may send us information such as your profile information or friends list from that service.
  • When you ask for customer service, support or other assistance, you can choose to provide us with your contact information so we can better respond to your requests and we may keep information about your engagement with our support services.
  • Electron collects information from your browser, computer, or mobile device, which provides us with technical information such as your device’s source IP address and when you access or use the Services. We use cookies and similar technologies (like pixels and tags) to provide our Services, including to remember your settings and to gather analytics information about you. You can learn more about how we use cookies and similar technologies in our Cookies Policy.
  • We collect information you share on the Services such as when you participate in communities or other forums, or comment on blog entries. Depending on your camera or photo settings, Electron will receive information you choose to send us such as photos of  returned or damaged Electrons.
  • We receive information about you when we use third party partners such as marketing and advertising partners.
  • To help you introduce people to our Services, you can choose to use our referral service to tell a friend about our Services for a discount. When you choose to use our referral service we may ask for your contact’s name and email address and automatically send your contact a one-time email on your behalf inviting him or her to use our Services.

How We Use Information

We use your information, including information about your location, to:

  • provide the Services to you at your request including to manage your account and session history;
  • process payments, subscriptions and any discounts or special offers such as promo codes;
  • communicate with you about your account, interactions or transactions including service- related announcements such as changes to our policies. As allowed by local law, we may also send to you surveys or marketing communications, including information about features and enhancements to our Services;
  • optimize, develop and improve our Services. To do this we may use third party analytics providers to understand how the Service is being used and to help us to improve the Services;
  • where necessary, to comply with our legal obligations including to meet regulatory or local law requirements;
  • detect, investigate, and prevent activities that may violate Electron’s policies or Terms & Conditions or be illegal which may include sharing information with government agencies outside of your home country, such as law enforcement agencies; and
  • collaborate with third parties such as universities and local government authorities, as described below in the “Who Do We Share Your Information With?” section;

Who Do We Share Your Information With?

We share your information with Electron’s affiliated companies, our service providers and other third parties where it is necessary to perform the Terms & Conditions and as described in this Privacy Notice. In particular we share your information with:

  • Our service providers and partners: We share your information with our trusted service providers and partners who provide services to Electron such as hosting data and our infrastructure, processing payments and donations, supporting and improving the Services, performing customer service, or providing marketing and advertising services. For example, we share information with credit card issuers in order to process your payments and refunds.
  • Collaborations with third parties: After removing certain identifiers, such as your name, phone, and e-mail address (where provided), and combining the resulting information with similar information from other users, Electron may use, license, and share your information, including Electron checkout, return, and session duration history, with third parties for research, business or other purposes. For example, Electron partners with universities and local government authorities to collaborate on research projects such as understanding traffic and travel patterns on campuses.
  • Government, regulatory and law enforcement agencies: We may share your information if we believe in good faith that it is reasonably necessary to do so for legal reasons, including to meet federal, state, regulatory or local law requirements or as part of a judicial process or to detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues or to prevent harm or injury to you, members of the public, our staff, other third parties, or ourselves; or if we need to do so to defend our legal rights or property, to take action regarding illegal activities, or to enforce our contracts, such as our Terms & Conditions.
  • Electron affiliates: We may share your information with Electron affiliate companies to help provide, maintain and improve the Services. As we grow, we may expand our corporate family by establishing local subsidiaries or other affiliates as needed, to help us provide or market the Services.
  • Business re-organisation: We may also share your information as part of a sale, merger, change in control, or in preparation for any of these events.

We may also share aggregated, depersonalized, or de-identified information that cannot reasonably be used to identify you with third parties, including the types of third parties listed above.

We do not sell or share your personal information with third parties for their direct marketing, except with your consent.

Our Legal Basis for Using Your Information

Electron relies on a number of legal bases to collect, use, share, and otherwise process your information for the purposes described in this Privacy Notice, including where:

  • it is necessary to provide the Services and perform our obligations in accordance with the Terms & Conditions. For example, we cannot provide the Service unless we collect and process basic information about you and your location;
  • you have provided your consent to us processing your information (in which case you may revoke your consent at any time);
  • necessary to comply with a legal obligation, including, for example, responding to government agency or law enforcement information requests or to establish, exercise or defend legal claims;
  • to protect vital interests of our users, operators, staff, and members of the public both on and off the Services;
  • it is permitted by law, we may process data in the public interest; and/or
  • the processing is necessary for the purposes of Electron’s or a third parties legitimate interests, provided that we have balanced these against your fundamental rights and interests.

How We Transfer Your Information

As we offer our Services in many locations globally, we may transfer your information to or from these locations for the purposes of providing you Services.

If you are habitually resident in the European Economic Area (“EEA”), Switzerland or the United Kingdom, we will transfer or transmit your information to the United States and other countries outside of where you live for storage, processing and the other purposes described in this Privacy Notice.  The transfer of information is necessary to provide our Services as set out in the Terms & Conditions. Electron relies on Standard Contractual Clauses approved by the European Commission and European Commission's adequacy decisions about certain countries, as applicable, to transfer data from the EEA, Switzerland and the UK to the United States and other countries outside of where you live. You may request a copy of Standard Contractual Clauses by contacting us at support@electrontogo.com.

How Long We Keep Information

We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you.

When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms & Conditions, to comply with our legal obligations or enforce our legal rights.

Children’s Information

ETG believes that it is especially important to protect children’s privacy online. The ETG websites are not directed at children and we do not knowingly collect personal information from children.

EEA/Swiss/UK Rights

If you are habitually located in the EEA, Switzerland or the UK, you benefit from a number of rights in relation to your information. While some of these rights apply generally, certain rights apply only in limited cases. These rights do not necessarily apply to you if you are based outside these regions.

Right to object – Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. Unless we have compelling legitimate grounds or where it is needed for legal reasons, we will cease processing your information when you object.  

Right of access – You can access much of your information by logging into your account. You can also request a copy of the information we have about you and information explaining how the information is used.

Right of rectification – You have the right to request that we rectify inaccurate information about you.

Right of erasure – You have the right, in certain cases, to request that we delete your information, provided there are valid grounds for doing so and subject to applicable law.

Right to restrict processing – You have the right, in certain cases, to temporarily restrict the processing of your information by us, provided there are valid grounds for doing so.

Right to data portability – You may have the right to receive certain parts of your information in a structured, commonly used and machine-readable format and to transmit such information to another controller.

Right to withdraw consent – Where you have previously provided your consent, such as to send you direct marketing, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of the processing based on consent before its withdrawal. Furthermore, even in case of a withdrawal, we may continue to use your information as permitted or required by law.

Right to provide guidance on the management of your data after your death – You have the right to provide us with specific guidance on the storage, deletion of communication of your personal data after your death.

Please get in touch with us as set out in the “Who is Responsible for my Information?” section of this Privacy Notice if you would like to exercise any of these rights or in case you should have any concerns about how we process your information. You also have the right to lodge a complaint with your local supervisory authority for data protection.  You can access a list of EU supervisory authorities here. You can also contact Electron’s Data Protection Office at support@electrontogo.com.

Privacy Information for California Residents

If you are a California resident, you may be entitled to additional rights over your personal information. The California Consumer Privacy Act or “CCPA” applies to individuals residing in California.  Below, we provide information about our practices and inform individuals of how they can exercise rights provided to them by the CCPA.

Electron’s Practices with Respect to Personal Information

In the preceding 12 months, we have collected the following categories of personal information.  For examples of the precise data points as well as the categories of sources of personal information, please see “The Types of Information We Collect” in this Privacy Policy.

CategoryDoes Electron Collect?IdentifiersYes - like when you use your email address to create an accountDemographic characteristics protected under California or federal lawYes - we may collect these, only for anonymized usage statisticsCommercial informationYes - like when we keep track of payments for your sessions and recordings of calls to customer serviceInternet or other similar network activityYes - like when we collect information about how you interact with the Electron app and website and information about the device you use to interact with the Electron app and website; or like when, if you’ve given us permission, we collect your location information and information about the websites you visit before and after you visit ElectronGeolocation dataYes - like when we show you Electrons available near youInferences drawn from other personal informationYes - like your preference for when and where you need a phone charged

The personal information we collect is for the business and commercial purposes described in the “How We Use Information” section of this Privacy Notice.  To achieve these business purposes we may share your personal information with third parties as described in the “Who Do We Share Your Information With?” section of this Privacy Notice.   For the categories of service providers with whom we share personal information for a business purpose and for the categories of other third parties with whom we share personal information, please see “Who Do We Share Your Information With” in this Privacy Notice.

Electron does not sell your personal information to third parties.  

Your Rights Under the CCPA

If you reside in California, you have the right to:

  • Request to know and access to the specific pieces and categories of personal information we have collected about you in the past year, the categories of sources of that information, the business or commercial purposes for collecting the information, the categories of third parties with whom we share your personal information, the categories of personal information we have shared about you in the past year, and the categories of third parties with whom we shared your personal information in the past year.
  • Request deletion of your personal information (subject to certain exceptions).

Individuals residing in California may make a rights request by emailing us at support@electrontogo.com.  You will need to verify your identity and your request before further action is taken.  You may designate an authorized agent to make a request on your behalf.  As is your right under the CCPA, we will not discriminate against you in product quality, services, or price if you exercise your privacy rights under the CCPA.

Your Choices and How You Can Manage your Information

We believe you should have choices about the collection, use and sharing of your information. If you do not want Electron to collect your information, please do not use the Services.

Emails, SMS, and Other Communications: If you would like to change the types of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile. We may continue to send non-promotional communications and other information about your use of the Service. If you refer others to us using our email or SMS functionality, please note that they may choose not to receive any promotional communications from us in the future by following the opt-out instructions in the message.

Accessing and Managing Your Information: If you have an account with Electron, you can review, change or delete your information by logging into your account and editing your profile. You can change your mobile phone number or email address by using our in-app change feature. You can delete your Electron account at any time by submitting a request to us at support@electrontogo.com.

Who is Responsible for my Information?

If you have any questions about Electron Privacy Notice or practices, please contact Electron by email at support@electrontogo.com or by mail at:

ETG Privacy Compliance Coordinator

P.O. Box 505 Murrieta, CA. 92562