At Electron and our family of companies (collectively “Electron,” “we,” “us,” or “our”) we are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share and protect your information. This Privacy Notice (“Privacy Notice”) describes how Electron handles information in connection with Electron’s websites and related mobile applications and services (collectively, the “Services”), and when you otherwise interact with us. Please also read our Terms & Conditions which set out the terms governing the Services.
We reserve the right to change this Privacy Notice from time to time. If Electron makes changes to this Privacy Notice, the updated Privacy Notice will be made available through our Services and if we make any material changes to this Privacy Notice, we will provide a prominent notice and may also contact you directly by email or another method.
The Types of Information We Collect
We collect or receive information in different ways. The types of information we collect or receive depends on how you use and interact with our Services. In many cases, you can choose the information you provide to us, although certain information is required for us to provide the Services. We use and disclose this information for the purposes described further below. The types of information we collect include:
We use your information, including information about your location, to:
We share your information with Electron’s affiliated companies, our service providers and other third parties where it is necessary to perform the Terms & Conditions and as described in this Privacy Notice. In particular we share your information with:
We may also share aggregated, depersonalized, or de-identified information that cannot reasonably be used to identify you with third parties, including the types of third parties listed above.
We do not sell or share your personal information with third parties for their direct marketing, except with your consent.
Electron relies on a number of legal bases to collect, use, share, and otherwise process your information for the purposes described in this Privacy Notice, including where:
As we offer our Services in many locations globally, we may transfer your information to or from these locations for the purposes of providing you Services.
If you are habitually resident in the European Economic Area (“EEA”), Switzerland or the United Kingdom, we will transfer or transmit your information to the United States and other countries outside of where you live for storage, processing and the other purposes described in this Privacy Notice. The transfer of information is necessary to provide our Services as set out in the Terms & Conditions. Electron relies on Standard Contractual Clauses approved by the European Commission and European Commission's adequacy decisions about certain countries, as applicable, to transfer data from the EEA, Switzerland and the UK to the United States and other countries outside of where you live. You may request a copy of Standard Contractual Clauses by contacting us at email@example.com.
We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you.
When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms & Conditions, to comply with our legal obligations or enforce our legal rights.
ETG believes that it is especially important to protect children’s privacy online. The ETG websites are not directed at children and we do not knowingly collect personal information from children.
If you are habitually located in the EEA, Switzerland or the UK, you benefit from a number of rights in relation to your information. While some of these rights apply generally, certain rights apply only in limited cases. These rights do not necessarily apply to you if you are based outside these regions.
Right to object – Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. Unless we have compelling legitimate grounds or where it is needed for legal reasons, we will cease processing your information when you object.
Right of access – You can access much of your information by logging into your account. You can also request a copy of the information we have about you and information explaining how the information is used.
Right of rectification – You have the right to request that we rectify inaccurate information about you.
Right of erasure – You have the right, in certain cases, to request that we delete your information, provided there are valid grounds for doing so and subject to applicable law.
Right to restrict processing – You have the right, in certain cases, to temporarily restrict the processing of your information by us, provided there are valid grounds for doing so.
Right to data portability – You may have the right to receive certain parts of your information in a structured, commonly used and machine-readable format and to transmit such information to another controller.
Right to withdraw consent – Where you have previously provided your consent, such as to send you direct marketing, you have the right to withdraw consent at any time. However, this will not affect the lawfulness of the processing based on consent before its withdrawal. Furthermore, even in case of a withdrawal, we may continue to use your information as permitted or required by law.
Right to provide guidance on the management of your data after your death – You have the right to provide us with specific guidance on the storage, deletion of communication of your personal data after your death.
Please get in touch with us as set out in the “Who is Responsible for my Information?” section of this Privacy Notice if you would like to exercise any of these rights or in case you should have any concerns about how we process your information. You also have the right to lodge a complaint with your local supervisory authority for data protection. You can access a list of EU supervisory authorities here. You can also contact Electron’s Data Protection Office at firstname.lastname@example.org.
If you are a California resident, you may be entitled to additional rights over your personal information. The California Consumer Privacy Act or “CCPA” applies to individuals residing in California. Below, we provide information about our practices and inform individuals of how they can exercise rights provided to them by the CCPA.
Electron’s Practices with Respect to Personal Information
CategoryDoes Electron Collect?IdentifiersYes - like when you use your email address to create an accountDemographic characteristics protected under California or federal lawYes - we may collect these, only for anonymized usage statisticsCommercial informationYes - like when we keep track of payments for your sessions and recordings of calls to customer serviceInternet or other similar network activityYes - like when we collect information about how you interact with the Electron app and website and information about the device you use to interact with the Electron app and website; or like when, if you’ve given us permission, we collect your location information and information about the websites you visit before and after you visit ElectronGeolocation dataYes - like when we show you Electrons available near youInferences drawn from other personal informationYes - like your preference for when and where you need a phone charged
The personal information we collect is for the business and commercial purposes described in the “How We Use Information” section of this Privacy Notice. To achieve these business purposes we may share your personal information with third parties as described in the “Who Do We Share Your Information With?” section of this Privacy Notice. For the categories of service providers with whom we share personal information for a business purpose and for the categories of other third parties with whom we share personal information, please see “Who Do We Share Your Information With” in this Privacy Notice.
Electron does not sell your personal information to third parties.
If you reside in California, you have the right to:
Individuals residing in California may make a rights request by emailing us at email@example.com. You will need to verify your identity and your request before further action is taken. You may designate an authorized agent to make a request on your behalf. As is your right under the CCPA, we will not discriminate against you in product quality, services, or price if you exercise your privacy rights under the CCPA.
We believe you should have choices about the collection, use and sharing of your information. If you do not want Electron to collect your information, please do not use the Services.
Emails, SMS, and Other Communications: If you would like to change the types of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile. We may continue to send non-promotional communications and other information about your use of the Service. If you refer others to us using our email or SMS functionality, please note that they may choose not to receive any promotional communications from us in the future by following the opt-out instructions in the message.
Accessing and Managing Your Information: If you have an account with Electron, you can review, change or delete your information by logging into your account and editing your profile. You can change your mobile phone number or email address by using our in-app change feature. You can delete your Electron account at any time by submitting a request to us at firstname.lastname@example.org.
If you have any questions about Electron Privacy Notice or practices, please contact Electron by email at email@example.com or by mail at:
ETG Privacy Compliance Coordinator
P.O. Box 505 Murrieta, CA. 92562